BULGARIA LAGS BEHIND IN THE APPLICATION OF ONLINE SERVICE BUSINESSBULGARIA LAGS BEHIND IN THE APPLICATION OF ONLINE SERVICE BUSINESS

Linguistic and structural incompatibility, incompleteness of information, poor speed not enough answers and lack of online services are the main problems of PSCs-portals in Europe

"Is really the business in Europe eased up by the points to a single contact (PSCs)?". So it is entitled presented today, November 28, 2011, report of BUSINESSEUROPE [1] for the operation of single contact points (Points of Single Contact - PSCs) established under the Services Directive to facilitate the activities of firms.

The report presents the views of European companies on the operation of PSCs-portals, as summarized data from comprehensive questionnaires completed by members of the largest business organization in Europe. The analysis provides an overview of progress over the previous year and offer specific recommendations by European enterprises to improve productivity of single points of contact.

The report notes that by offering information and assistance to businesses by the PSCs-portals can achieve significant improvement of cross-border supply of services within the single market and to stimulate economic growth and job creation. This potential, however, may be utilized where PSCs operate well and meet the needs of its users. There is a different level of commitment of national governments to promote and improve the PSCs-private firms, the report notes.

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