DOCUWARE SELECTS BULGARIA FOR ITS NEW TECHNICAL SUPPORT CENTER
DocuWare - a world leader in software solutions for business information and process management, has chosen Bulgaria for its new center for Europe, the Middle East, and Africa. DocuWare specializes in technology consulting and client support. Nemecek Bulgaria, a year-long partner, and developer of their solutions will build and manage the facility.
Economy.bg asked DocuWare how many new jobs the company will create: "Since this is a different type of support, it does not necessarily presume a lot of employees, rather people with in-depth knowledge who offer quality consulting. Therefore, we will start with a small team of 10, and the idea of growing gradually over the following two years. Our long experience in starting and developing new things reveals that the gradual growth leads to better and more sustainable results ".
Over 100 countries worldwide use the DocuWare system. The construction of the new technology support center follows the dynamic development of the company's business, which successfully expands its activities and wins over numerous new customers due to the forced digitalization in the context of the new COVID-19 reality.
"We are glad we won the trust of our partners from DocuWare for this project as well, which is the logical continuance of our successful cooperation over all these years. We close the circle with the new center - a serious advantage - from the development of the system, through its implementation on the Bulgarian market to the technical support of local and foreign clients. This will help enrich our expert skills and knowledge for the entire product cycle ", Stanimir Atanasov, Chief Executive Officer of DocuWare R&D in Nemecek Bulgaria explained.
DocuWare's technical support center will differ significantly from the classic BPO projects for outsourcing customer service in our country for several reasons. On one hand, this is a long-term sustainable initiative, not a temporary project. On the other hand, the responsibility will be to provide comprehensive and in-depth assistance to consumers, which includes solving technological cases with an understanding of the business processes of organizations. Accordingly, the focus of the work will be the depth, rather than the wide scope and service of diverse projects, which is typical for outsourcing.
This project puts a trend on the agenda that we suspect will be significant on the Bulgarian market - the development of high-level specialists for business customer service - "complex players" with a balanced mix of technological knowledge, an understanding of business processes, proficiency in foreign languages and various soft skills. These are the experts who will be increasingly sought after and highly valued on the labor market ", Teodora Borisova, "Hiring and development of talents" in Nemecek Bulgaria predicts.
It is the mix of these skills and qualities that forms the profile of the professionals that Nemecek Bulgaria is recruiting for the new technology center for consultations and support. Among the requirements: basic technical knowledge, proficiency in English combined with a second language (German, French, or Spanish), and an interest in business processes.
The company will invest in the training of suitable candidates and the development of their full potential. Specialists will be able to operate on standard work time, in a hybrid work model, depending on the situation.
